Privacy Policy

Last updated: [21.07.2025]

This Privacy Policy describes how Piacentino Ltd. (“Piacentino”, “the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from piacentino.store (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” refers to you as the user of the Services, whether as a customer, website visitor, or another individual whose information we collect pursuant to this policy.

Please read this Privacy Policy carefully. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree, please do not use or access any of our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take other steps as required by applicable law.

Information We Collect and How We Use It

To provide our Services, we collect and have collected over the past 12 months personal information about you from various sources, as set out below. The information we collect and use depends on how you interact with Piacentino.

Personal Information You Provide Directly

Basic contact details such as name, address, phone number, and email
Order information: billing address, shipping address, payment confirmation, email, and phone
Account information: username, password, security questions
Shopping information: items viewed, placed in cart, or added to wishlist
Customer support: details you provide in communications with us

Some features of the Services may require certain information to be provided; declining to provide this may limit your use of some features.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect information about your interactions with the Site (“Usage Data”). This may include device and browser information, IP address, and usage data, collected via cookies, pixels, and similar technologies.

Information from Third Parties

We may obtain information from vendors and service providers acting on our behalf, such as:

E-commerce platforms (e.g., Shopify)
Payment processors (bank account or card information, billing address, order fulfillment)
Partners for analytics, advertising, or shipping solutions

Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Services: Processing payments, fulfilling orders, arranging shipping, facilitating returns/exchanges, managing your account, providing notifications and transactional updates
Marketing & Advertising: Sending marketing communications by email or other means, showing you tailored advertisements on our Site and others
Security & Fraud Prevention: Detecting and investigating possible fraudulent or illegal activity; securing your account and data
Customer Support: Responding to inquiries, providing service and support, and improving our Services

Cookies

Piacentino uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site usage. You can adjust your browser settings to refuse or remove cookies; please note that doing so may affect site functionality.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties, including:

Service providers acting on our behalf (IT, payment, analytics, customer support, shipping)
Business and marketing partners
Legal and regulatory authorities as required by law
In connection with business transactions (e.g., merger, acquisition, sale)
With your consent or at your direction

We do not sell your personal information.

User-Generated Content

Any reviews, comments, or content you submit to public areas of the Services are visible to anyone. We cannot control or guarantee how others may use this information.

Links to Third-Party Websites

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites. Please review their privacy policies before providing your personal data.

Children’s Data

Piacentino does not knowingly collect information from children under 16. If you believe a child has provided us with personal information, please contact us to request its deletion.

Security and Retention

We take reasonable measures to protect your information, but no security system is infallible.
We retain your information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

Access: Request details of the personal information we hold about you
Delete: Request the deletion of your data
Correct: Request correction of inaccurate information
Portability: Request a copy or transfer of your data
Restrict Processing: Ask us to stop or restrict certain uses of your information
Withdraw Consent: Where applicable, withdraw consent at any time
Manage Communications: Opt out of marketing emails via the unsubscribe link in our emails

You can exercise your rights at any time by contacting us at contact@piacentino.store.
We may require you to verify your identity before fulfilling your request.

We do not discriminate against you for exercising your rights.

International Users & Data Transfers

If you access the Services from outside the European Economic Area or UK, please note that your data may be transferred and processed in other countries. When we transfer your data, we use recognized safeguards (such as the Standard Contractual Clauses) to protect your privacy.

Complaints

If you have any concerns or complaints about how we process your personal data, please contact us at contact@piacentino.store. If you are not satisfied with our response, you may lodge a complaint with your local data protection authority.