Shipping Policy

Order Processing Times

All orders are prepared and dispatched within 24–48 business hours.
Orders placed on weekends or public holidays are processed on the next business day.

Estimated Delivery: Standard shipping delivers within 5–7 business days, depending on your location and customs procedures.

Free Standard Shipping: We offer complimentary standard shipping on all orders across Europe and to selected international destinations.
Shipping costs for express or premium options will be displayed at checkout (if available for your region).

Once your order is shipped, you will receive a confirmation email with a tracking link.
You can monitor your shipment status via your Piacentino account or the provided tracking link.

Piacentino ships worldwide. Delivery times may vary based on destination and local customs.
All applicable import duties, taxes, and fees are the responsibility of the recipient and may be collected upon delivery.

For any shipment issues (delay, loss, or damage), contact us within 14 days of the expected delivery date.
Our team will assist you promptly.

Optional delivery insurance is available at checkout for a small fee, covering loss, theft, or damage in transit.
Delivery insurance does not cover errors in the shipping address provided by the customer.

Piacentino is not responsible for delays caused by events outside our control (such as extreme weather, strikes, or customs delays).
Customers are responsible for providing the correct shipping address. No refunds will be issued for losses due to incorrect or incomplete addresses.
If delivery attempts fail due to customer absence and the package is not retrieved, the customer assumes responsibility.
No refunds will be issued for loss or delay caused by customer negligence.